FAQ

Are your Blinds Ready Made or Custom Made?
Our blinds are custom made according to the measurements provided by you.

How do I decide the size of Blind I need?
Please check our “how to measure” video for guidance.

What happens if I measure incorrectly?
Unfortunately as our products are custom made, once the products have been manufactured they cannot be returned, unless the blinds are too big there is a chance that they can be cut back, if the blinds have to be
remade we would be happy to do that at a discounted rate, contact the office for the possibilities ,costs & and procedures.

Do you install blinds?
As we are a Melbourne based company installation can be arranged in Melbourne only , please contact the office for details.

How do I install my blinds?
Please see our “how to install” video for guidance.

Do you supply screws and brackets for fitting the blinds?
Yes. All our blinds come with its brackets and standard screws (suitable for timber window frames). If your window frame is made of a different type of material other than timber (concrete, metal, dry wall or any other) you may require a different type of fixing product. contact the office for more information.

Will the colour samples on your website be the same as my blind colour when I receive it?
The colours seen on monitor screens may vary depending on the settings of each individual computer , true colour may be obscure . Take advantage our free fabric samples.

Am I allowed to make changes to the order after I have already ordered?
Once you have processed the order with us, we will then take that as a confirmation of order, we will then go ahead with the all the procedures necessary to manufacturer the blinds, If you feel that you would like to make changes contact the office as soon as possible, depending on how far the order has progressed all efforts will be made to make the changes you require, but it must be understood that if manufacturing has been started to the point where the changes are not possible the original order will stand.

How long will it take for my blinds to arrive?
We estimate your blinds will be manufactured within 10 working days plus delivery time this will vary depending which state they are to be delivered.

Can you deliver my blinds to a different address?
The blinds we be delivered to your designated address.

What are the areas you deliver to?
We deliver blinds to all States of Australia.

How can I pay for my blinds?
We make it easy to order online by accepting various forms of secure
payments.
Mastercard
Visa card
direct debit
Full payment needs to be received before we start manufacturing.

How do I know my information is secure?
For the security of our customers, the moment your credit card details
are transmitted to the payment gateway, it will be encrypted.